• Return-eligible items will be accepted within 7 days of delivery date.
• 10% of your payment will be deducted as re-stock fee.
• Return shipping fees are the responsibility of the customer.
• We cannot refund duties and taxes paid to clear custom.
• If the parcel arrived as damaged, items missing, incorrect items sent, or cases related as such, customers are expected to notify us within 48 hours after delivery.
• Any returned product must remain in unworn, original condition, and in its original packaging.

If we receive a damaged or worn product, we will be unable to process your return.

If you wish to return a product, please contact us at cs@strapxpro.com.

 

Once an order is shipped, it cannot be changed or canceled. Please contact us at your earliest convenience if you have important issues with your orders. Make sure to use your registered email address when communicating with us, it will be easier for us to identify your order.

Only incorrect or defected items are eligible for an exchange. For defective products, only unworn products in their original packagings are accepted. Kindly email and report for an exchange within 7 days upon shipment arrival. Please contact our customer service team for further details.

We offer 180 days limited warranty on all products sold on this website.

During the warranty period, at our discretion, if there proves to be a manufacturing or craft defect/fault under regular use within this period. Please get in touch with us before your claims. We will need photos of the defect or issue.

Once we confirm the strap is eligible for claims under the manufacturer's defect, we will repair or replace the strap free of charge. You will not be charged for the shipping costs.

All repair or replacement services will take up to 4-6 weeks to complete once we receive the defect/fault items. (Some exceptions apply – see below)

Please return the product by following our Returns Procedure.

 

The limited warranty does not cover the following:

• We do not accept sale items for a refund, nor items that have been purchased using a discount code.
• We do not accept returns on items that have been altered for sale.
• Leather or fabric: we do not accept returns regarding normal wear and tear, including but not limited to: ageing, fading, pilling or natural markings.
• Damage resulting from improper handling, e.g. lack of care, accidents, ageing from scratches.
• Damage resulting from negligent or improper repair by any service provider other than StrapXPro.

 

Please provide the below information to facilitating your return.