Refund Policy
We offers a 7 days return. All returns must be thoroughly communicated and confirmed by our customer service team before sending back. Customers will be responsible for the round-trip shipping fees and do provide a return tracking code. All returns must be unworn in their original condition together with all original packaging.
The refund (deducted after shipping fees) will be credited back to the credit card used once the product is returned in its original condition and checked by our customer service team. If you have any other queries or comments, feel free to drop us a line at cs@strapxpro.com
Once your return is delivered to our warehouse, please allow 3-7 business days for your refund credit to be processed. Once your store credit has been processed you will receive an email confirmation. Should there be no further update after 7 business days, please contact us for further assistance from our support team.
Return
Our return policy allows you to return unworn products for ANY reason within 7 days of having received it for refund.
- Return-eligible items will be accepted within 7 days of delivery date.
- 10% of your payment will be deducted as re-stock fee.
- Return shipping fees are the responsibility of the customer.
- We cannot refund duties and taxes paid to clear custom.
- If the parcel arrived as damaged, items missing, incorrect items sent, or cases related as such, customers are expected to notify us within 48 hours after delivery.
- Any returned product must remain in unworn, original condition, and in its original packaging.
If we receive a damaged or worn product, we will be unable to process your return.
If you wish to return a product, please contact us at cs@strapxpro.com.
*Note: All accessories are not eligible for return.
Procedure of return:
Please provide the below information to facilitating your return.
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Order number;
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Full name of the buyer;
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Purchase receipt;
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Refund reason & amount;
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Photo of damaged or defective Items (Send via Email if applicable)
